Monthly Archives: September 2012

Cranfield in Harvard Business Review

Following on from our recent HBR.org blogpost (August 2012), we’re delighted to let you know that our 7-page article “Better Customer Insight – in Real Time” appears in the September issue.   (If you are fortunate enough to read the glossy … Continue reading

Posted in Customer centricity, Customer experience, Customer insight | Tagged , , , , | 2 Comments